Monday, December 28, 2015

Delta Air Lines Is 2015 IdeaWorksCompany revenue innovation champ

IdeaWorksCompany continues a year-end tradition by identifying airlines that have shown the greatest prowess in ancillary revenue, a la carte pricing, and loyalty marketing. 

“Throughout 2015, we assessed the top ancillary revenue producing airlines and the most generous frequent flier programs, and issued reports that described the industry’s service innovation and product development; and offered practical advice for airline executives,” said a release from the Wisconsin-based company. 


The culmination of this work is the Airline Ancillary Revenue and Loyalty Guide for 2015. The Guide includes every published report and survey issued by IdeaWorksCompany during the year. IdeaWorksCompany has found that a select group of airlines clearly stood apart in their quest for new sources of revenue success. 

At the top of the list is Delta Air Lines. In 2015 Delta began offering a new product called Delta Comfort+. For a modest upgrade charge, passengers get priority boarding, dedicated overhead bin space, extra legroom, superior snacks on longer flights, free drinks such as beer and wine, and complimentary premium entertainment. 

“This ancillary revenue generator has been a huge financial success for Delta; IdeaWorksCompany estimates the carrier sells more than 45,000 Comfort+ seats a day,” said a release IdeaWorksCompany.

A program at Gatwick Airport that allows passengers to purchase what looks very much like an insurance policy; booking them on the next available flight at no cost if an inbound flight is delayed or cancelled and a passenger misses and outbound flight. Hotel and meal costs may also be added. SWISS International is offering a new program of branded fares called Light, Classic and Flex. JetBlue Airways has improved its inflight purchasing with Apple Pay and added cabin software that helps crew break language barriers with passengers. Rounding out the top five is AirAsia, which now offers a smart phone chat program with the help of its supplier, Tune Box.

A full look at the top revenue enhancing programs can be found on the IdeaWorksCompany website.


Wednesday, December 23, 2015

Thai Airways plans sweet Christmas treats


Thai Airways will be offering a special dessert menu on for Christmas Day, onboard nearly all its international flights from Bangkok.

During either lunch or dinner meal service, Royal First Class passengers will be served apple and cranberry parfait with cranberry compote and chocolate marzipan. Royal Silk Class passengers will be served apple and cranberry parfiat with cranberry compote. Economy Class passengers will be served Maria cake with vanilla Anglaise sauce.

Monday, December 21, 2015

Social media buzzed during launch celebration of Norwegian Escape


Norwegian Escape, the newest and largest of Norwegian Cruise Line’s 14-vessel fleet, experienced a record-breaking social media milestone during its inaugural celebrations from October 22-November 11. 

Cruisers logged 576,896 Facebook posts, 14,150 Tweets and 11,367 Instagram posts for a total of 159 million impressions, surpassing the cruise line’s “social media usage at sea” record set during the 2013 inaugural events for Norwegian Breakaway, exceeded in 2014 with the Norwegian Getaway.

The Escape has an advanced hybrid communications network of satellite-terrestrial-cellular connectivity from EMC that allows passengers and crew to connect their smartphones and other devices to post pictures and updates, call friends and family, and stay connected for important business communications. The engagement was ongoing during Norwegian Escape’s inaugural voyages.

Thousands of guests and media were able to participate in a variety of inaugural social media events, from a sail-along Instagram scavenger hunt to a secret menu that could only be unlocked with a Tweet.

“Norwegian challenged us with a robust schedule of ongoing social media activities that significantly increased engagement and we were happy to exceed their expectations,” said Brent Horwitz, President of Cruise and Ferry services, EMC. “Our team is unsurpassed in the cruise communications industry when it comes to delivering on this level of service, and our patented technology approach and unmatched network make the at-sea experience feel more like that on land.”

EMC has tracked the majority of Internet traffic on cruise ships around the world since the advent of social media. The combined 159 million social media impressions garnered from Norwegian Escape’s inaugural events showed a 330% increase, compared to the impressions tracked from previous inaugural events.

Monday, December 14, 2015

Delta passengers treated on Sinatra's birthday

Passengers on a few of Delta Air Lines’ transcon flights between LAX and New York JFK Saturday celebrated with the airline what would be Frank Sinatra’s 100th birthday.

To honor Ol’ Blue Eyes, flight attendants served a special tasting of Jack Daniels’ ultra-premium, limited run whiskey, Sinatra Century, developed by Brown-Forman in collaboration with the family. Delta One customers received a commemorative shot glass to go with the tasting and all month, the airline has been featuring the Frank’s Way signature cocktail—two fingers of Jack Daniels Old No. 7, ice and a splash of water—just the way the singer and actor liked it.

"Shoutout to @Delta for celebrating Frank Sinatra’s bday with free shots of whiskey. #toastsinatra” wrote MTV News contributor Madeline Roth via Twitter.

Delta has featured dedicated Frank Sinatra playlists on personal in-flight entertainment as well as feature films, documentaries and concerts. Where possible, passengers were welcomed on board and settled into their seats listening to some of Sinatra’s most famous tunes.

Frank Sinatra and Mister Jack had relationship that lasted decades. He frequently referred to Old No. 7 as the “nectar of the Gods” and was even buried with a bottle of the Tennessee Whiskey in his casket.

Tuesday, December 1, 2015

Servair opens Burger King outlet in Abidjan

Servair has expanded the scope of its Africa business, with the opening of a Burger King® restaurant in the new CFAO Carrefour shopping mall in Abidjan, Ivory Coast.

“The opening of a Burger King® restaurant in a shopping mall is part of Servair's development strategy which aims to expand its service offering outside airports,” said a release from the company. “Since 2012, thanks to the expertise of its teams and its knowledge in logistics and hygiene standards, Servair Abidjan develops its off air activities, including catering (school and companies) and public (with the event catering service, Grain de Sel) or airport outlets such as Air Lounge Café.”

With the opening, Ivory Coast becomes the first country in sub-Saharan Africa to have a Burger King restaurant.

Servair Abidjan is the concessionaire for the operation and management of the 90 square meter restaurant located in the new CFAO PlaYce Marcory shopping mall in Abidjan. Fifty people have been employed for its opening.

Servair has been operating in Africa since 1989, and in Ivory Coast since 2008 with the creation of Servair Abidjan following the acquisition of Abidjan Catering. With 21 units on the continent, Servair is now the leading caterer in Africa, where it employs 3,250 people.

"We are proud to announce the opening of the first Burger King® restaurant in Ivory Coast. This opening is part of the Servair international development strategy. It will help to strengthen our leading position on the African continent" said Michel Emeyriat, President and CEO of Servair, in today's announcement. "The partnership that we have initiated is an important growth driver for the diversification of Servair activities. It also reflects the quality of our expertise and our ability to exercise outside of the aviation sector, recognized through this partnership with a major international restoration player."

The new mall is catering to a growing “consumer class” in the region according to its owner. CFAO recently worked with a research institute and polling firm to determine the extent of middle class consumer growth in five countries. From the results, CFAO concluded that a consumer class will rise to more than 224 million people by 2040, compared with 78 million five years ago. The report tracks buying power such as access to credit and the consumer tastes for technology.

Wednesday, November 25, 2015

Report tracks growth in wireless IFE to 17,000 aircraft by 2024



While high-profile in-flight Wi-Fi deployments continue to grab the headlines, the closely related market for wireless in-flight entertainment (W-IFE) rapidly gathers speed. According to Valour Consultancy’s latest research, the number of aircraft equipped with solutions that enable wireless delivery of IFE content will exceed 4,000 by the end of this year, and hit 17,000 by 2024.

W-IFE is becoming increasingly popular for a number of reasons. One cited by Valour is that it is a relatively simple process to add content streaming to existing in-flight connectivity (IFC) networks. However, the company says it is on aircraft that might not otherwise have installed IFE where the real potential lies. 

Report author and Valour Consultancy’s Senior Consultant, Craig Foster, explains “The single-aisle market is a huge untapped opportunity. With many of these aircraft rolling off production lines without any form of IFE on board, it is a market ripe for lightweight, inexpensive and easy-to-install solutions that have the added potential benefit of being able to generate ancillary revenues.”

Currently, ancillary revenues related to W-IFE are low but Foster said he believes there is plenty of reason to believe W-IFE can be turned into a profit center.

“Airlines have a known demographic with high levels of disposable income captive for several hours at a time and this alone is attractive to advertisers. When you employ analytical tools, it is possible to segment passengers, show content and ads tailored to their preferences and ensure they are offered products most relevant to them."

The report also reveals that the emergence of portable solutions from the likes of Media inMotion, AirFi and Lufthansa Systems that do not require a Supplemental Type Certificate are driving interest in W-IFE across the market. Wide-body operators are keen to deploy W-IFE too, said the report. But to complement embedded systems and not, as many predict, to replace them.

“Second screening is a going to become as big a trend in the air as it is on the ground and carriers are only too aware of this,” Foster concluded.

Its latest report “The Future of Wireless In-Flight Entertainment” offers a comprehensive analysis of the current and future provision of this technology. An overview of the report, which is available for purchase, can be found here

Monday, November 9, 2015

SITA survey finds extensive use of mobile devices at Mexican airports



Passengers at Mexico’s airports have high levels of smartphone ownership and increasingly use their mobile devices to book, check-in and board their flights according to a report by global air transport IT provider, SITA. 

The SITA Passenger IT Trends Survey 2015, carried out at six international airports in Mexico that together manage 72% of all the country’s passenger traffic found that 84% carry a smartphone – this is considerably higher than average ownership across the population of Mexico, which is closer to 25%. In addition, 50% of passengers carry a laptop, 35% a tablet and 15% carry all three.

By 2016, nearly SITA says one third (31%) will book flights using a mobile device. While the rate of check-in using a mobile device will more than double from today’s 10% up to 24%. Using a mobile device to board is also becoming increasingly popular with 18% expecting to do so by their next flight. 

Mexican passengers are happier than the average global airline passenger.  On average 85% feel positive emotions across the 10 steps of the journey which SITA measured, peaking at 97% during dwell time. During this part of the journey, 81% of Mexican passengers value entertainment the most while 75% enjoy eating and drinking – higher than the average passenger in other parts of the world.

As with passengers in other parts of the world, Mexicans who use their mobile devices would like flight updates available to them. However, more than 60% of them would also like to use their phones for secure ID, access or to make payments. These rates are higher than in other parts of the world and indicate that Mexican passengers are open to adopting new mobile technologies at airports.

When it comes to baggage, 92% of Mexican passengers check in bags, which is higher than the global average of 81%. 

“And in the future, more and more passengers at Mexican airports will choose self-service options to check in them in,” said a release from SITA. “In fact, by next year only 34% expect to drop their bags at an airline check-in counter compared to a global average of 59%. This demonstrates that self-bag drop options would be welcomed by passengers across Mexico.”

Thursday, November 5, 2015

ANA Star Wars™ Project includes livery and inflight products

As part of the Star Wars™ Project, ANA plans to fly three aircraft with special livery and inflight products. 

On November 22 one of those jets, the Star Wars™ ANA Jets, a 767-300 will fly for the first time as ANA’s flight number NH14 departing Itami Airport in Osaka bound for Haneda Airport in Tokyo. The Star Wars™ ANA Jet will then fly on various other domestic routes. 

The aircraft will feature new, original paper cups and headrests. On December 1 passengers on the international routes will also be able to enjoy an original film on the
in-flight entertainment featuring the R2-D2™ ANA Jet, which already went into service from October 18. 

The film includes footage from the process of applying the special R2-D2 livery paint to the ceremonial charter flight event hosted on October 17 to mark the first passenger flight of the aircraft.


Friday, October 30, 2015

Recaro CL3710 a design winner


The Gold “German Design Award” in the category “Public Design” from the German Design Council went to Recaro for the CL3710 economy class seat.


Recaro filed 18 patent applications to develop the CL3710. Among them, the ergonomic headrest that can be adjusted in six ways, allowing it suit passengers of different sizes. It also provides optimized neck support that can be tipped horizontally. 

The CL3710 was recognized for two other awards in 2015 – the “Focus Gold” award and the “iF Design Award.” 

Recaro customers around the world have ordered the CL3710 since its premiere at the Aircraft Interiors Expo 2013: At the end of 2014, KLM Royal Dutch Airlines became the first to enter the seat into service. CL3710 sales are now within the triple-digit million-euro range.

The ceremony for the German Design Award 2016 will take place February 12 in Frankfurt.

Thursday, October 29, 2015

EVA Air honors quality catering in U.S. and Thailand

Usanee Sangsingkeo (fourth from left), Executive Vice President of the
Aviation Business Unit, Thai Airways International PLC accepts the
Silver Award for Excellent Catering Service 2014 from Clark Yeh, Senior
Vice President of EVA Airways and Thailand Representative. The award was
presented by EVA Airways Varangkana Luerojvong (third from left) who
posed with Thai Acting Managing Director of Catering Department and Thai
and EVA Air representatives

EVA Air recently presented awards to catering companies on two continents for outstanding service.


Flying Food Servair’s Seattle unit received an ornate glass-and-gold leaf trophy. Flying Food Servair SEA had earned EVA’s Gold Award — Best Caterer Long Haul 2014.

In accepting the trophy, SEA General Manager David Whyte credited his entire team, which in 2015 also earned top honors from ANA (Best Caterer Long Haul 2014) and Asiana (Best Performance 2014 USA).

Trophy presented to Flying
Food Servair Seattle
"These coveted awards affirm our focused commitment to customer service and customer satisfaction,” Whyte noted.

EVA has been a Flying Food Servair SEA customer since 2002. The SEA kitchen was the recipient of EVA’s Gold Long Haul Catering awards in 2011, 2012 and 2014.

Also, Thai Catering Service this month received the Silver Award 2014 from Clark Yeh, Senior Vice President of EVA Airways. Varangkana Luerojvong, Thai Acting Managing Director of Catering Department, as well as Thai and EVA Airways representatives attended the award presentation at Thai Catering, Suvarnabhumi.

Friday, October 9, 2015

KLM's latest Delft house bridges cultures of Europe and Asia

KLM Royal Dutch Airlines celebrated its 96th birthday this week. And, true to tradition, KLM
Latest offering in KLM's Delftware miniature collection
introduced its latest Delftware miniature.

The houses are exclusive gifts to KLM passengers travelling in World Business Class on intercontinental flights. They have become a collector’s item worldwide.

This year, the choice for KLM’s 96th house went to the Hamel House in Gorinchem. The 96th house was unveiled in Gorinchem this week. The first house was presented by KLM President and CEO Pieter Elbers to Piet IJssels, Chairman of the Hamel Foundation and the South Korean Ambassador, Jong-hyun Choe.

KLM has been flying to South Korea since 1984 and currently operates daily service between Amsterdam and Seoul.

Hendrick Hamel (Gorinchem, 1630 - 1692) was a Dutch seafarer. In 1653 his ship, the Sperwer,  wrecked off the coast of the Korean island of Jeju. The survivors were not allowed to leave the country because the Korean king was afraid that information about Korea would get out to the rest of the world. After 13 years in the country, Hamel succeeded in escaping, along with seven others.
Hamel kept a detailed journal of his time in Korea, which served as the only source of information about Korea at that time in Europe. 
The Hamel House was reconstructed in Hendrick’s birthplace and serves as a museum.

KLM has presented its Delftware miniatures on board since the 1950s. The houses are replicas of exceptional buildings in the Netherlands. The number of houses in the collection has corresponded with KLM’s age since 1994. A new house has been added to the collection on October 7 each year. 

Wednesday, October 7, 2015

En Route, Emirates team up for Breast Cancer Awareness

Tasty treats and breast cancer awareness on Emirates

En Route is supporting October's Breast Cancer Awareness Month for the second year running.

The UK company will raise awareness about the disease among women and to underline the importance of regular check-ups, because early diagnosis of breast cancer can mean simpler and more effective treatment. This year, En Route is increasing its support by taking the message out to passengers as well as crew with some tasty pink treats throughout October.

For the first time, passengers onboard Emirates flights on UK routes will be served cheeky Pink Strawberry Shortbreads with their tea. The Biscottea biscuits are made with natural, organic ingredients and are beautifully packaged with the logo “Raise your Pinky."

Airline crew will be offered Pink Porridge. The all-natural porridge is made with juicy raisins and cranberries, with a dash of ground cinnamon and a hint of natural beetroot powder, which turns the contents an irresistible pink when stirred.

“En Route has launched this creative initiative to help draw attention to the work of the UK charity Breast Cancer Care, which supports the thousands of people who wake up to the harsh reality of breast cancer every day,” said a release from the company. “Their specialist nurses, services and emotional support network mean there’s always someone to turn to for information and support. This disease accounts for some 25% of all cancer cases.”

To consolidate its support, En Route has also pledged a £10,000 donation to Breast Cancer Care.

Tuesday, September 8, 2015

Etihad delivery is Zodiac’s 50,000th galley

Pictured here at the delivery of Zodiac Premium Galleys 50,000th unit are,
left to right, Hans Benner (Mayor of the city of Herborn), Claus Vollmer
(General Manager Zodiac Premium Galleys), Jean Michel Condamin
(CEO Galleys & Equipment), Francis Niss (Chairman Zodiac Premium Galleys),
 Heino Ostermeier (Airbus - Senior Vice President Cabin Procurement),
Yannick Assouad (CEO Cabin & Galleys Segment), Vincent Jonquières
(General Manager Zodiac Premium Galleys), Andreas Fricke
(Etihad Airways - Senior Manager Aircraft Programs), Norbert Düvel (Etihad
Airways - Vice President Technical Fleet),Olivier Zarrouati (CEO Zodiac Aerospace)
 
Zodiac Premium Galleys (Sell GmbH), a German based Zodiac Aerospace company, produces galleys for twin aisle aircraft, and last month made a milestone delivery.

On August 31, Zodiac Premium Galleys delivered its 50,000th galley unit to Etihad Airways. The unit has been delivered for an A380 and is one of many units the company manufactures for Etihad`s A380 fleet. 

“We are very proud of being part of such a visionary concept like the one that has been realized for the Etihad A380 cabin”, said Olivier Zarrouati, CEO of Zodiac Aerospace. The galley program started in 2011 and the first aircraft was delivered in December 2014.

Galley bound for an Eithad Airways A380



Friday, August 21, 2015

Recaro Fort Worth plant makes 200,000th BL3520 seat

Celebrating the production milestone at Recaro Aircraft Seating: Dr. Mark Hiller,
 CEO and Shareholder, Edward Pauly, Director Engineering, Bill Papan,
Director Quality and Process Management (back, from left to right),
Denis Martineau, Director Operations, Sunitha Vegerla,
General Manager, Jim Cangiano, Vice President Sales and Marketing (front, from left to right) 

Recaro Aircraft Seating recently noted a production milestone at its site in Fort Worth, Texas with 200,000th seat rolled off the assembly line August 20.

The seat was BL3520 economy class model for WestJet Airlines. 

“With its proximity to Boeing and to Airbus’s future final assembly line, as well as the world’s largest airlines, the location in the United States plays a strategic role in our international production network,” explains Dr. Mark Hiller, Chief Executive Officer and Shareholder of Recaro Aircraft Seating. “The 200,000 seats produced so far during the existence of this plant are evidence of the remarkable development undergone in the past 17 years by Recaro Aircraft Seating Americas, Inc.” 

Since the plant’s opening in 1998, Recaro Aircraft Seating has continually expanded its facilities and manufacturing capacities in Fort Worth. In 2013 the company doubled the production space from 108,000 to 248,000 square feet. The expansion became necessary after numerous orders from airlines in North and South America.

“Over the past years, we have received a number of large orders from this market for our successful BL3520 product – so it’s also appropriate that we’re now marking our production milestone with this economy class bestseller. By boosting our manufacturing capacity up to more than 45,000 seats per year in the near future, Recaro Aircraft Seating Americas, Inc. will become the largest facility in the Recaro network in terms of output. This gives us the flexibility and strength we need to serve our customers in the Americas,” says Sunitha Vegerla, General Manager of Recaro Aircraft Seating Americas, Inc.

Thursday, August 13, 2015

Ruggers part of Air New Zealand safety video



Air New Zealand has teamed up with the All Blacks rugby team and a line-up of the sport's  greats to tackle the airline's latest on board safety video, Men in Black Safety Defenders.

Inspired by the Columbia Pictures Men in Black movies, Air New Zealand's latest safety installment features All Black's Captain Richie McCaw and Dan Carter as Men in Black agents.

Starring alongside the two long-serving All Blacks is Coach Steve Hansen, teammates Kieran Read, Keven Mealamu, Sam Whitelock and Israel Dagg who gets to test his vocals alongside Kiwi musician Stan Walker.

American actor Rip Torn reprises his role as Chief of the Men in Black. 
Credit goes to the airline for agreeing to add some rivals to the cast. Among the group are Australian Wallabies great David Campese and former Argentina Captain Agustin Pichot and Martin Johnson, former England Captain shared his sentiment.

The video was created in collaboration with Sony Pictures Entertainment's Content Licensing group, with additional support from Sony Pictures Imageworks and Sony Pictures Entertainment's Archives & Collections.



Air New Zealand Head of Global Brand Development Jodi Williams says the airline is crazy about rugby making the All Blacks the perfect partner for its latest safety offering.

"We've worked with the All Blacks on previous safety videos and thought it would be fun this time around to have them step into the shoes of the other highly trained Men in Black. The result is not only entertaining but makes people sit up and take notice of the key safety messages," she said.

"The All Blacks are staunch rivals of the Pumas making it especially fun to play the role of their nemesis in Air New Zealand's new safety video," says Pichot.

Thursday, August 6, 2015

Panasonic notes install milestone, usage figures


Panasonic Avionics announced yesterday it has delivered the 800th aircraft equipped with its global broadband connectivity service, eXConnect. The company expects to deliver its 1,000th connected aircraft by the end the year.

The system was installed on a 757-200, delivered in mid-July to United Airlines. The 757-200 was also the 332th connected aircraft that Panasonic has delivered to United.

Since 2008, Panasonic says more than 50% of all commercial airlines have chosen eXConnect for inflight connectivity. Last year Panasonic increased its backlog to more than 2,300 aircraft, and is expected to have more than 12,000 aircraft connected the global network within the next 10 years.

“The demand for connectivity onboard commercial aircraft has grown exponentially,” said David Bruner, Vice President, Global Communications Services for Panasonic Avionics, in yesterday’s announcement. “In the past 90 days alone, we have delivered more than 1.2 terabytes of traffic over our network each day. Today’s passengers today are consuming from 1.3 to 20 gigabytes of data per flight using eXConnect.”

Last year, 1.4 million passengers watched the FIFA World Cup aircraft equipped aircraft eXTV. According to Panasonic there was also high volume traffic as passengers tuned in to the Woman’s World Cup and Wimbledon tennis tournament. 

eXPhone service, offered in conjunction with Aeromobile, has also seen higher volume usage year over year. Over the last 12 months, there was 40% increase in passengers using the service, 41% more calls, a 35% increase in voice call minutes, almost 40% more SMS being sent and a 232% increase in data traffic for email, web browsing, and other applications.”

Tuesday, July 21, 2015

KLM takes wine tasting to the skies

Johnnie Boer and Thérèse Boer
A unique wine-tasting event took place Sunday on board KLM Royal Dutch Airlines flight 605 from Amsterdam to San Francisco featuring two of the country’s well know culinary figures.

Led by viticulturist Thérèse Boer, passengers traveling in World Business Class tasted three white and three red wines. The two wines that topped the list will be served in World Business Class the fall.

This marks the first time in KLM’s history that a wine-tasting event was held on board an intercontinental flight. World Business Class passengers, journalists and KLM’s wine panel tasted six wines during the ‘blind’ test. The two favorites, which will be served on board in the fall are The Holy Snail Sauvignon Blanc 2014 from France and the Casa Silva Cool Coast Pinot Noir 2013 from Chile.

It's well known in the airline industry that passengers experience tastes and aromas differently during flight due to factors including cabin pressure and humidity. Thus, wines with a high tannin content taste less pleasant at a high altitude and therefore don’t feature in KLM’s wine selection. 

Jonnie Boer KLM’s celebrity chef consultant joined the flight to San Francisco. Until October 26, 2015, KLM will be serving meals by Boer the three-star Dutch chef in World Business Class on flights departing from Amsterdam. 

KLM not only serves meals: from this month, KLM has been giving away the ‘Kiss of Thérèse’, a Ken Forrester and Old Vine Reserve Chenin Blanc 2014 full-bodied wine selected by Thérèse. The ‘Kiss of Thérèse’ and all other KLM World Business Class wines can be ordered via the KLM website.

Tuesday, July 14, 2015

ANA picks Flying Food Servair SEA as best long-haul caterer



Toshitaka Wantanabe, ANA Senior Vice President presenting a model of an ANA 787 to  
David Whyte, General Manger of Flying Food Servair SEA
In a July 7 celebration attended by employees and managers of Flying Food Servair in Seattle, ANA presented the unit at Sea-Tac with the ANA Catering Quality Program (ACQP) ‘Gold Prize’ plaque for Best Long Haul Caterer for 2014.


Flying Food Servair received word of the honor in May. Representing ANA at the awards ceremony were: Toshitaka Wantanabe, ANA Senior Vice President; Gary Weiss, Vice President and General Manager, SEA; Masaki Yamada, ANA Senior Manager, Auditor; Soichiro Sano, ANA Station Manager; Youngwon Kim, ANA Catering Officer SEA. 

“This award is about the dedication and hard work of the employees and managers here at SEA,” noted SEA General Manager David Whyte

Added Nicolas Rondeau, Flying Food Group Executive Vice President of Airline Sales, “We are honored to have earned this global mark of excellence from our valued customer ANA.”

In April 2015, ANA selected Flying Food Servair JFK to cater its existing route between New York City and Tokyo Narita Airport, effective September 1. In addition to SEA, ANA is currently a Flying Food Servair customer at ORD and SFO, supplying ANA at SJC via remote catering from SFO. ANA has been a Flying Food Servair customer since 2006.

Tuesday, July 7, 2015

ANA honors Thai Catering as best middle-haul provider


Poonsak Chumchuay, (second from left), Thai Airways International Public Company Limited’s Managing Director of the Catering Department, recently received the gold prize for Best Middle Haul Caterer Award 2014 from All Nippon Airways’ Toshitaka Watanabe (third from the left)

Thai Catering was ANA's best overseas caterer for intercontinental and regional flights in 2014 for the second straight year. 


“Thai Catering maintained food quality and safety standards and showed excellence in meal production and delivery to ANA and is considered the most efficient customer airline,” said a release from Thai Airways. 

ANA Executive Vice President of Product and Service Strategy Toshitaka Watanabe, recently presented the award at the Thai Catering Department, Suvarnabhumi Airport.