Tuesday, May 12, 2015

Honeywell taps travel attitudes in UAE

A survey conducted by Honeywell in the United Arab Emirates shows the ways passengers are relying on new airport and in-flight technologies during the travel experience.

“With passenger numbers in the Middle East region expected to rise threefold by 2020 according to the International Air Transport Association, the survey reveals ways in which the latest airport and aircraft innovations are being used by passengers to beat congestion, minimize stress, save time and stay connected,” said a release from Honeywell.

YouGov conducted the Honeywell survey in January in the UAE among 500 respondents who have traveled via flight in the past 12 months. Censuswide also carried out the survey among 1,000 Turkish respondents.

Honeywell's survey finds that while there is a consensus among UAE passengers (94%) that airports and airlines have taken the right steps to improve punctuality and minimize delays over the past 10 years, many feel there is still more to be done. Looking ahead, nearly half of travelers (47%) believe improving the speed and efficiency of flights should be the industry's top investment priority.

"Efficiencies inside the terminal and on board the aircraft are crucial to passengers' perception of air travel in the UAE," said Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell in a release on the survey. "With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimize disruptions and stress, and create a smarter travel experience for passengers."

E-boarding passes, e-tickets and luggage location tracking are used often by respondents for improving time spent at the airport. Almost all passengers surveyed (97%) agreeing that such systems reduce stress levels. This reliance on technology is reflected in the demand for Honeywell's RFID bag tag printers and other scanning solutions, that are used in self-service kiosks to ensure passengers collect their baggage on time at the right destination.

More than half of the passengers polled (56%) said they spent more time using amenities during their last airport visit than they spent going through security and queuing for baggage check combined.

Passengers are increasingly considering inflight Wi-Fi an essential travel tool. Three-quarters of those polled (75%) said they would substitute at least one in-flight extra such as pre-bookable seats or free in-flight meals for fast, reliable and free Wi-Fi on board. 

Flight delays, diversions and cancellations significantly influence passengers' perception of airlines with almost a quarter (23%) saying they would not consider traveling with the same airline again after experiencing delays. The most dissatisfied group was travelers between 25 and 29 years old, among whom 29% said they would not consider flying with the same airline in the future.

Thursday, May 7, 2015

BAC restaurants launch YouTube channel for recipe sharing

Gourmet House, a food service group operated by Bangkok Air Catering has launched the Gourmet House Channel on YouTube where chefs demonstrate the correct way to prepare dishes served at the caterer’s two restaurants, Brasserie 9 Fine French Cuisine and Al Saray Lebanese and Indian Cuisine.

In the most recent video clip Chef Nung, Sous Chef from Brasserie 9 restaurant, uses "Hokkaido Scallops" to cook grilled scallop with vanilla and Chablis sauce menu.

In addition to the two restaurants, Gourmet House has a Culinary Care company that provides food and beverage service for hospitals in the Bangkok area.

Wednesday, May 6, 2015

En Route’s Nasreen Mussaji raises £3,000 with London Marathon run

En Route’s Technical Manager Nasreen Mussaji, who ran her first marathon on Sunday April 26, earned a handsome contribution for Save the Children.
Nasreen Mussaji with some
well-earned hardware

Not only did she complete the challenge with the outstanding time of 05:36:09, she also exceeded her fundraising goal by notching up more than £3,000 for the charity.

“Those of us who know Naz well, will appreciate that she loves her sleep, hates the rain and usually eats anything she fancies, so the training was particularly tough for her,” said a release from En Route

“The preparation involved early morning gym sessions, road running regardless of the weather, and watching what I eat,” she says. “But it was all for a good cause!”

Well done from this side of the pond too, Naz. We share En Route’s hope that your determination will inspire more to sign up for the next sporting challenge, which is a triathlon. Grab your training gear, everyone!

Friday, May 1, 2015

Restaurants of the Month found at HMSHost airports

PAX International readers on the move around North American airports this summer may run across an HMSHost Airport Restaurant Month here and there.
The program is back during the full month of May in nearly 100 participating restaurants among more than 50 airports across North America.

Airport Restaurant Month was first launched in October 2014, and due to its success and traveler enthusiasm, the initiative has now quadrupled in number of participating locations. 

“Popular street side restaurants are no longer the only dining venues that are able to show off their culinary skills during that special week known to the common foodie as Restaurant Week,” said a release from the company. “Airport Restaurant Month was developed to celebrate this same phenomenon in a less traditional venue—in an airport, and for a full month.”
HMSHost’s corporate executive chef and culinary team have created special menus for Airport Restaurant Month. Some of the dishes travelers will find include pan roasted Atlantic salmon in cool cucumber sauce; marinated grilled chicken breast with honey butter and whole grain mustard; and chimichurri skirt steak with mushroom glaze. Guests will receive a choice of entrĂ©e, accompanied by several side dishes.

“Award-winning chefs sharing culinary creations during restaurant week is always something diners look forward to,” said HMSHost Vice President of Marketing Atousa Ghoreichi. “HMSHost’s Airport Restaurant Month was created to drive that same excitement for guests dining in select airports—but for a whole month. We are so excited that its debut last October was such a success, and look forward to sharing this culinary experience with even more travelers in many more locations.”

Participating airports can be found here.