Tuesday, May 12, 2015

Honeywell taps travel attitudes in UAE

A survey conducted by Honeywell in the United Arab Emirates shows the ways passengers are relying on new airport and in-flight technologies during the travel experience.

“With passenger numbers in the Middle East region expected to rise threefold by 2020 according to the International Air Transport Association, the survey reveals ways in which the latest airport and aircraft innovations are being used by passengers to beat congestion, minimize stress, save time and stay connected,” said a release from Honeywell.

YouGov conducted the Honeywell survey in January in the UAE among 500 respondents who have traveled via flight in the past 12 months. Censuswide also carried out the survey among 1,000 Turkish respondents.

Honeywell's survey finds that while there is a consensus among UAE passengers (94%) that airports and airlines have taken the right steps to improve punctuality and minimize delays over the past 10 years, many feel there is still more to be done. Looking ahead, nearly half of travelers (47%) believe improving the speed and efficiency of flights should be the industry's top investment priority.

"Efficiencies inside the terminal and on board the aircraft are crucial to passengers' perception of air travel in the UAE," said Norm Gilsdorf, president of Middle East, Russia and Central Asia, Honeywell in a release on the survey. "With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimize disruptions and stress, and create a smarter travel experience for passengers."

E-boarding passes, e-tickets and luggage location tracking are used often by respondents for improving time spent at the airport. Almost all passengers surveyed (97%) agreeing that such systems reduce stress levels. This reliance on technology is reflected in the demand for Honeywell's RFID bag tag printers and other scanning solutions, that are used in self-service kiosks to ensure passengers collect their baggage on time at the right destination.

More than half of the passengers polled (56%) said they spent more time using amenities during their last airport visit than they spent going through security and queuing for baggage check combined.

Passengers are increasingly considering inflight Wi-Fi an essential travel tool. Three-quarters of those polled (75%) said they would substitute at least one in-flight extra such as pre-bookable seats or free in-flight meals for fast, reliable and free Wi-Fi on board. 

Flight delays, diversions and cancellations significantly influence passengers' perception of airlines with almost a quarter (23%) saying they would not consider traveling with the same airline again after experiencing delays. The most dissatisfied group was travelers between 25 and 29 years old, among whom 29% said they would not consider flying with the same airline in the future.

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