Friday, December 30, 2016

New Year's dessert delights on Thai Airways

Thai Airways International will be offering special dessert menu for during December 31 to January 1 onboard all international flights from Bangkok (except on Middle East routes, Pakistan, Bangladesh and India) during either lunch or dinner meal service.

Royal First Class passengers will be served black forest cake with chocolate sauce. Royal Silk Class passengers will be served New York cheesecake. Economy Class passengers will be served banana cake with caramel sauce.

Monday, December 19, 2016

Kuwait airline Jazeera is IdeaWorksCompany’s best innovator

With a fleet of only seven aircraft, Jazeera Airways can personalize service products that
protect passengers and their vehicles from the desert heat in several ways and earned the airline first place among IdeaWorksCompany’s Top 5 Revenue Innovation Champs for 2016.

IdeaWorksCompany is based in Shorewood, Wisconsin, near Milwaukee and is a well-known consulting firm that tracks airline ancillary revenue, and works with airlines on brand development, customer research and competitive analysis, frequent flyer programs and on-site executive workshops.

Several factors gave Jazeera the edge, said IdeaWorksCompany. The airline in September opened its Park & Fly facility, which has more than 500 covered parking spaces, and an air-conditioned private building for check-in that has Starbucks coffee, ATM, newsagent and a money exchange.

“It’s an exceptional example of an airline building ancillary revenue from service and retail activity, while gaining even more by attracting higher-yield business travelers,” said a release from IdeaWorksCompany.

IdeaWorksCompany recognized four other airlines:
  • Ryanair has built a following of 11 million people in its My Ryanair customer profile initiative. Prospective members answer 15 questions to build a customer profile, with the data collected used for offers to boost revenues. In September Ryanair offered a €10 flight credit to join.
  • Delta Air Lines has been investing heavily in to improve passenger service. Delta now has RFID attachments to bags for passengers to track movement on mobile phone apps.
  • Vueling has a new Pending Passenger feature allows people to book a fellow passenger without a name and save them a seat for a fee of €2 and supply the name of the passenger within a 72 hour window. “Pending Passenger entices consumers to book Vueling…even when all the details of a trip are not yet confirmed,” said IdeaWorksCompany.
  • The fifth airline recognized for innovation was Qantas Airways. People who buy the Qantas Assure health insurance policy can download an app that delivers frequent flyer miles for remaining physically active. Program members can accrue up to 15,000 Qantas pointe in a year for running, walking or even dancing. “The program provides a powerful combination of benefits for Qantas by encouraging frequent flyer participation, generating policy revenue, and building the brand as one that cares for its customers,” said IdeaWorksCompany. 

Monday, December 12, 2016

Bill Braun retires from Chelsea Food Services/United Airlines

Shortly before the Thanksgiving Holiday, Bill Braun Managing Director of Global Sales and Marketing at Chelsea Food Services/United Airlines dropped us a short note announcing his retirement after 20 years with the company.

At the time of retirement, Bill was also working as Managing Director of the Food Service Operations at United's Denver hub.

“I’ve lived in many exciting places, working with some great people, and for some excellent companies,” he said. 

In a 2012 story in PAX International, Bill looked back on a career in an ever changing industry, with endless challenges. He also gave some advice to anyone at the beginning of a career. 

Bill Braun

“It’s an exciting business with lots of great opportunities to advance, travel, and meet people from all walks of life. Your pay will get better and better if you work hard and deliver good results. But, expect to work lots of hours, weekends, nights, holidays, seven-day weeks,” he said. No doubt, he knows from personal experience.

He also gave back to the industry as an active member of the International Flight Services Association Board for nearly 10 years. 

In retirement Bill plans to live in both Denver and San Diego, where he will enjoy snow skiing and sailing and being around family and friends. He and his wife, Chris, also plan to travel extensively, visiting industry colleagues from his 47 years in the business.

Best wishes to Bill for a fulfilling and enjoyable retirement. 

Thursday, December 1, 2016

Acro – Fast Track to sales success

The Series 6 Economy Class seat from Acro Aircraft Seating

Acro Aircraft Seating placed number seven in the 20th anniversary edition of the Sunday Times Virgin Fast Track 100.

The Sunday Times Virgin Fast Track 100 league table ranks the UK’s 100 private companies with the fastest-growing sales over their latest three years. It is compiled by Fast Track and published in The Sunday Times each December, with an awards event the following May, and alumni dinners during the year.

Acro was established is one of the fastest growing aircraft seating companies in the world, growing more than 100% year on year for the last four years.
“Our designs are rooted in our belief that seats can’t be comfortable, only passengers can, and that comfort is found in the spaces between the seats,” said a release from Acro. “We explore and design around these hidden dimensions, in a way that creates extraordinary and unexpected differences, with a goal to provide perfect comfort for passengers.”

PAX International will be publishing a multi-page feature on airline seating in our January-February issue, distributed at Aircraft Interiors Middle East in Dubai.