Monday, October 23, 2017

Longtime industry figure Martyn Jelley to retire November 1

For decades, one of the cheerful faces that people could count on seeing at industry events in many corners of the world has been that of Martyn Jelley of Diversey. He will be easing into retirement starting November 1. 
Martyn Jelley

Martyn began work with Diversey 1979. He has managed the global business for airline catering and onboard, which included airlines, cruise and ferry, since 1994. The company manufactures, and is a global leader, in hygiene solutions, specialty cleaning chemicals and associated services. It has earned sole nominated supply positions with most of the major airline catering operators worldwide for more than 10 years. 

In his decades in the industry Martyn has been an active Board Member and Vice President of International Travel Catering Association. Representing Diversey, he has attended the International Flight Services Association annual event for more than 25 years. He also represented Diversey at APOT events in Asia.

“I intend to stay close to my valued relationships, colleagues, and friends within the onboard catering industry, also as a part time consultant,” he said. Beyond that, Martyn said he plans on doing some things he always wanted to do but never had the time. That includes time together his wife Trudy (also a regular at industry events), three grandchildren and the rest of his family.

We wish Martyn luck in his retirement, but also suspect he won’t be a stranger. 






Thursday, October 12, 2017

Emirates sweetens Diwali season with Indian delicacies

Besan ke ladoos and dry fruit burfis

Emirates is offering special Diwali delicacies for the celebratory season from October 16-22 on flights to India from Dubai.

Diwali, the Festival of Lights, is a significant celebration among Indians across the world. The classic sweets associated with Diwali are blended with colors and flavors with traditional Indian culinary elements, like the besan ke ladoos and dry fruit burfis.

Emirates will serve Motichoor Ladoos traditionally prepared using chickpea flour, ghee, cardamom and saffron flavored sugar syrup. The sweets will be presented in decorated boxes with special artwork and garnished with pistachio and silver leaf embellishment, representing the traditional decoration of Diwali.

The special Diwali sweets will be offered on all Indian hot meal trays on Emirates Economy class.

Business and First class customers will be offered the Ladoos together with a dry fruit burfi treat - a sweet made with cashew nuts, almonds, pistachios, walnuts, raisins, dried figs and dates. The treats will be served in boxes decorated with traditional Diwali light artwork, as an alternative to Premium Chocolates.



Tuesday, October 10, 2017

ANZ to board fair trade coffee blend this month

Air New Zealand has signed a contract with Christchurch-based Hummingbird Coffee to serve its coffees onboard in its international Business Premier and Premium Economy cabins and airport lounges later this month.

The airline will be working Hummingbird to create a bespoke blend for its passengers.

"Not only is our partnership with Hummingbird improving the quality of coffee onboard for customers, importantly we are also helping to showcase a great Kiwi brand all over the globe and helping to improve grower livelihoods and environmental impacts," said Air New Zealand General Manager Customer Experience Anita Hawthorne.

Hummingbird Coffee has been roasting coffee in Christchurch for nearly 30 years and was one of the first companies to directly import fair trade organic coffees into New Zealand in 2002.
The airline's popular coffee ordering feature on its mobile app remembers orders and offers a cup to lounge eligible passengers upon entering selected Air New Zealand lounges. It then notifies the passengers when their order is ready to be collected from the barista. More than 2.8 million orders placed to date with the app.

Air New Zealand has also introduced a new program to recycle paper coffee cups used onboard domestic jet services, which is expected to divert 60 tonnes of cups from landfill yearly. Previously there has not been access to a recycling plant able to process at the scale the airline requires, however a new facility in Auckland is helping to handle the volume.

Friday, September 22, 2017

Aircraft Interiors promises 'Smart Event' and innovation in Long Beach

For the first time, the Aircraft Interiors Expo September 26-28  in Long Beach will be what organizers call a Smart Event. Technology, designed by Konduko, will enable visitors to use their smart badge to easily collect information from exhibitor stands with one simple tap. At the end of each day, visitors will receive information from all the exhibitor stands they visited one email, removing the need to carry paper brochures, catalogs and flyers. 

"For exhibitors, the system acts as a virtual business card which drives lead generation and content distribution, enhancing the show experience and driving business value," said a release from Reed Exhibitions, the Expo organizer. 

Innovations being showcased by exhibiting companies this year include the Avipeo social network for the aviation community, LIFT’s by Encore's production-ready Tourist Class seat, Mirus’ next-generation economy class Hawk seating platform, Optimaresbrand-new premium lay-flat Maxima seat model and SkyPaxxx’s modular ready to install carpet Sky-Tiles.

AIX will feature the Airline Club Lounge (booth 2019) reserved for the 300 executives who will attend the show from 100 major carriers. The complimentary Airline Club Lounge will provide a space for these executives to relax, work or network away from the show floor.

Verity Newton, Exhibition Manager at Reed Exhibitions, said: “AIX takes place against a backdrop of continued success for the aviation industry. The aircraft interiors market is set to be worth almost $30 billion by 2021, and is growing at 7% annually.

“Our co-location with APEX and IFSA is proving to be a great success, and we are confident that the show will be a fantastic experience for all our attendees, VIPs and exhibiting companies from around the world.”

Wednesday, September 13, 2017

illy teaches coffee fundamentals at new school in San Francisco

illy, the third-generation family-owned coffee company from Trieste, Italy, today opened its first permanent University of Coffee (Università del Caffè) in the United States adjacent to its illy caffè location at 220 Montgomery Street in San Francisco.
"For illy, San Francisco is a natural choice for a first dedicated University location in America, given the city's early embrace of high-quality coffee, its vibrant culinary scene and its well-earned reputation as a major hub for innovation and education," said Massimiliano Pogliani, CEO of illycaffè SpA. "We are honored to contribute to the city's rich coffee culture by sharing our knowledge and passion."

Since 1999, the University of Coffee has educated nearly 200,000 producers, hospitality professionals and coffee lovers, from 25 branches. Students learn coffee history, culture, science, preparation and tasting in a hands-on setting. There will be a regular rotation of classes and events at the San Francisco location, which is also available for private events, corporate meetings and other activities.
"University of Coffee functions as a meeting place where not only coffee and hospitality professionals can train, but also as a destination where coffee enthusiasts and connoisseurs can share in their passion for coffee culture," said Mark Romano, vice president of education, quality & sustainability at illy and manager for the US branch of the University of Coffee.

University of Coffee started offering classes in North America in 2008 in conjunction with renowned culinary institutes including The Culinary Institute of America (CIA) and the International Culinary Center (ICC), in addition to working with illy retail and hospitality partners to offer consumer coffee classes. At its core, the program serves as a centre of excellence designed to promote, support and communicate the culture of quality coffee worldwide. 

illy also offers an inter-university Master's degree course in Coffee Economics and Science in Trieste, Italy. The Master's Degree in Coffee Economics and Science provides post-graduate students interested in careers in the coffee industry with a comprehensive education in the culture of coffee, from the plant to the cup; in the social and economic value of coffee; and in the culture of coffee producing countries.


Friday, July 28, 2017

Inmarsat finds high demand for high-quality inflight Wi-Fi

The third annual Global Inflight Connectivity Survey, released this week by Inmarsat revealed that airline passengers are placing an increased importance on the presence of inflight Wi-Fi.


Inmarsat conducted the survey with the help of market research company GfK. What the partners found was that a health majority of respondents are viewing Wi-Fi as a inflight necessity. Sixty-one percent of global passengers surveyed who have experienced high-quality inflight Wi-Fi rate it higher on their list of priorities than inflight entertainment when choosing an airline. 

“With airlines in every market racing to install or upgrade their Wi-Fi offering, passengers will have a choice to opt for an airline that offers high-quality broadband, and will soon turn their back on airlines not offering this,” said a July 28 release from Inmarsat. “Nearly half of respondents (44%) said they would stop using their preferred airline within the next year if it did not offer connectivity enabling them to stream or browse online without interruption.” 

The ability to connect of personal electronic devices is a top-three desire behind ticket price (53%) and flight slots (44%) for 40% of passengers who have experienced high-quality Wi-Fi. The ability to remain online and work during a flight is greatly improving passenger experience, according to more than half (56%) of business travellers who have previously used inflight Wi-Fi. Two thirds (66%) of parents traveling with children said inflight Wi-Fi helps greatly to keep children occupied during flights

Inmarsat and GfK surveyed 9,000 airline passengers from 18 countries across Europe, the Middle East, Asia Pacific, and North and Latin America. Inmarsat said it the largest global passenger survey of its kind.

“High-quality inflight Wi-Fi is changing the way people think about flying and how they spend their time in the air,” said Leo Mondale, President of Inmarsat Aviation. “Whether using the time to work, to connect with friends and family, or to pass time shopping or viewing entertainment, the availability of inflight broadband has become a major factor when choosing an airline.”
Of passengers who have experienced high-quality inflight Wi-Fi, Inmarsat found:
  • 61% say it is more important to them than onboard entertainment 
  • 45% would rather pay for Wi-Fi than use free onboard entertainment
  • 56% of passengers say a lack of reliable inflight Wi-Fi is a major cause of frustration with plane journeys 
  • 61% agree that inflight Wi-Fi takes the anxiety out of flying because they can stay in contact with people on the ground
  • 77% of passengers would pay for inflight connectivity on short haul leisure flights, an increase from 64% in 2016. Those happiest to pay are passengers aged 25-34, parents travelling with children and passengers travelling in Asia Pacific and the United States
  • 89% of passengers are willing to pay for inflight connectivity on long haul leisure flights
  • Passengers have the highest expectations of connectivity in the Asia Pacific region, where 91% of passengers are willing to pay for Wi-Fi on a long haul flight 
  • 52% of passengers would take advantage of the ability to purchase items during a flight and collect them upon arrival at the airport, providing huge opportunities for inflight e-commerce



Thursday, July 27, 2017

JetBlue taking food company entries for BlueBud mentoring program

JetBlue today announced the opening of the application process for its business mentoring program – BlueBud.

Last year's BlueBud recipient
was The Bronx Greenmarket
Hot Sauce

“Now in its third year, JetBlue’s BlueBud initiative offers innovative, socially responsible food and beverage brands special access to JetBlue senior leaders and the airline's unique product development culture, as well as valuable industry insights,” said a release from the airline. “BlueBud is focused on products from New York State. Applications are currently being accepted here until August 30, 2017.”


The program helps feed the airline’s pipeline with sustainable and innovative food products. Small companies learn what it takes to break into airline catering while remaining true to their social mission. PAX International featured the program in this issue

“With BlueBud we’re supporting food companies that have impactful ideas and responsible practices,” said Sophia Mendelsohn, head of sustainability, JetBlue. “In partnership with GrowNYC, we’re highlighting the diversity of food products grown right here in New York State. Getting products onboard an aircraft is no easy task. Brands that are conscious of their environmental impact are among our first choices to serve onboard and in our airports.”

JetBlue is partnering with GrowNYC for the selection process to connect with food and beverage businesses focused on sustainable sourcing and social responsibility. A celebration announcing the winning company will be held this fall at Project Farmhouse, GrowNYC’s state-of-the-art sustainability and education center located near Union Square in New York City. As part of the airline’s passion for ethically sourced food, JetBlue is a sponsor of Project Farmhouse which serves as a classroom for the cultivation of ideas and relationships. A broad, dynamic range of programming takes place at the Farmhouse to help plant ideas and foster healthier, environmentally-friendly decisions and actions.

“GrowNYC is pleased to once again partner with JetBlue on this important program to support local food producers,” said Marcel Van Ooyen, President/CEO at GrowNYC. “Small startup food companies face countless challenges in producing and marketing their products. JetBlue’s innovative BlueBud program gives new food and beverage companies a much-needed leg up and helps them build a foundation for success.”

Previous Winners:

Bronx Greenmarket Hot Sauce - In 2016, Bronx Greenmarket Hot Sauce was selected for the program. The hot sauce is made from local serrano peppers grown in collaboration with GrowNYC and Bronx Greenup. More than 40 Bronx greenmarket farms and community gardens grow these peppers. Each bottle sold directly supports these gardens and farmers and helps to revitalize the Bronx’s budding economy, asserting the borough as the next big culinary destination for local food in New York.


Hot Bread Kitchen - The first winner of the BlueBud program, in 2015, was Hot Bread Kitchen – a social enterprise bakery based in Harlem. The bakery creates economic opportunity through careers in food, with paid on-the-job training in baking for foreign-born and immigrant women. After a year of mentorship, the bakery learned what it takes to partner with an airline, and then pitched their product to JetBlue. 

Although being part of BlueBud is no guarantee to making it onboard, JetBlue was impressed by Hot Bread Kitchen’s pitch and introduced the bakery’s challah rolls onto its Mint brunch menu. Mint is JetBlue’s unique take on premium service and is available on select routes.

BlueBud promotes innovation and helps JetBlue offer responsible food and beverage options to its customers.

Wednesday, June 28, 2017

HMSHost promoting app with robot



HMSHost is bringing Pepper, a 4-foot-tall humanoid robot, on a North American airport tour to encourage travelers to download the airport dining app, Host2Coast.
The Host2Coast app


Using the app, travelers can find the nearest food and beverage locations, view operating hours and menu information. At select airport dining locations, travelers can also use the app to pre-order and pay for their meal.

“HMSHost is leveraging innovative technology from SoftBank Robotics America, bringing its out-of-the-box software solution for Pepper, called Pepper Promoter, to airports across the country this summer to promote the Host2Coast app to travelers,” said the company.

Pepper’s airport tour will start at Chicago O’Hare International Airport, then on to Seattle-Tacoma International Airport, and other markets in the near future.

At each location, Pepper will attract and engage travelers at various points throughout the airports. Pepper Promoter will greet travelers, inform them about the Host2Coast app, and encourage them to download the app by having them enter their phone number on her screen. The traveler will then instantly receive a text message to the phone number provided that will include a link to download the Host2Coast app, depending on their mobile devices operating system. Pepper Promoter will send travelers off with her signature air guitar dance routine, leaving them with a memorable experience before their flight.

Catch Pepper during your travels this summer? Share your sighting with @HMSHost using #Host2Coast.


Monday, April 17, 2017

Aeroflot launches English in-flight magazine

Aeroflot's new in-flight magazine will help keep its English speaking passengers informed on the country's amazing cities and include biographies of important Russians, and the vast country's protected wildlife areas and culinary traditions. 

The magazine will also include details of upcoming events such as premieres, festivals and exhibitions.

The first issue includes an interview with the artist and sculptor Mikhail Shemyakin, a guide to Moscow’s best hotels, a photo-essay of the stunning scenery of Yakutia, as well as useful information about Aeroflot. Aeroflot magazine was early this month and will be rolled out across the airline’s network in the coming months. 

The magazine will be published six times per year.

Friday, April 14, 2017

The Airchair – 10 years of safe transit

The Airchair, enabling the safe and easy movement of passengers with reduced mobility (PRM’s) noted its 10th year of production this spring. 

Originally launched at the Aircraft Interiors Expo 2007, the Airchair weighs in at six kilograms. It’s equipped with a folding back rest that enables the aircrew or care giver to move close to the passenger to assist a safe and smooth transfer of the passenger from one seat to another. It also has the swivel castors for maneuvering in tight spaces.

“Aircrew particularly like the fact that the Airchair is so lightweight and compact so not only is it easy to move around but it is easy to stow too”, explains Brian Richards, MD of Mercury Products and the inventor of the transit chair, in a release on the product circulated at Aircraft Interior Expo last week. “The Airchair is proving popular with both short and long haul airlines around the world because of its quality and the fact that, although it is small and compact, it is incredibly robust.”

Many of the design features focus on passenger comfort and safety. The seat and backrest are made from high quality, fire retardant leather, and waist and thigh straps, side restraints and a footrest keep the passenger safe during transit. The Airchair is available in three widths 14, 15 and 16 inches and can carry passengers up to 250 kilograms.

Wednesday, February 8, 2017

Tray table art adorns Delta 767


Delta Air Lines and The Coca-Cola Company have teamed up to bring art to the tray table.

Twelve artists from around the world worked with Delta and Coca-Cola have created an art gallery in the sky one of the airline’s 767s.


“Each artist brought their own personal style and taste to their trays and drew inspiration from some of the airline’s most popular destinations, including: Amsterdam, Atlanta, London, Los Angeles, Mexico City, New York City, Paris, Sao Paulo, Seattle, Seoul, Shanghai and Tokyo. Each piece of art celebrates themes of optimism, travel, refreshment and happiness," said a release from Delta. 

Delta will also be displaying the original trays in Concourse A, between gates A15 and A11 at Atlanta’s Hartsfield-Jackson International Airport. Video footage and other behind-the-scenes assets of the artists in action will be shown.

Delta, along with creative agency Wieden+Kennedy New York and Coca-Cola, developed and implemented the art gallery.

More on each artist and their specific tray table art can be found on Delta’s website.

Thursday, February 2, 2017

Star Alliance salutes FFG ORD culinary team

Flying Food Group’s unit at Chicago O’Hare Airport and its culinary team earned accolades
A fruit platter prepared
by FFG ORD chefs
for the Star Alliance
luncheon
and praise for their skills from the Star Alliance. 


Alliance members and staff gathered at a recent luncheon hosted by FFG ORD. 

Thomas Trapp, Deputy Star Alliance Airport Coordinator and Station Manager for ANA, described the January 19 group dining event at Flying Food Group’s O’Hare kitchen as “amazing and scrumptious.” 

Trapp wrote to ORD Executive Chef Moe Elmaher: “You all truly proved your skills and talents to us.” 

The Star Alliance luncheon showcased FFG’s “culinary passion,” noted FFG ORD General Manager Steve Kershner.


Tuesday, January 31, 2017

Turkish Airlines offers Super Bowl viewing through connectivity


Turkish Airlines passengers will be able to watch the Super Bowl, the final game of the National Football League, live February 5 on all flights with an Internet connection.

“We are excited to offer American football experience with Super Bowl to our passengers at thousands of feet of elevation, and also debut our new commercial video on this broadcast,” said Turkish Airlines' Chief Marketing Officer Ahmet Olmustur, in today’s announcement.

Turkish Airlines offers in-flight entertainment service through its Planet system which in 23 languages including more than 800 TV shows, over 700 music albums, seven in-flight live TV broadcasts. The airline distributes Samsung Galaxy S2 tablets in Business Class for flights taking more than 2.5 hours and Denon headphones in all long-haul flights.

Friday, January 6, 2017

China Southern leads search for next inflight food innovation

China Southern Airlines, is hosting a #ChinaSouthernFoodies social media contest to find the next inflight food sensation.

Professional or home cooks, foodies and flyers across the world are encouraged to enter their own original recipe via social media. A number of entries will be chosen to compete in the final taste-testing event at BREAD® restaurant January 26 at the Nolitan Hotel in New York. 

The restaurant chefs will convert the winning entries into airline-friendly options to be tasted and voted on. "This is a very modern project so we love being part of it," says Lia Comandatore, Owner of Bread®. "We are looking to open Bread® in China, so this partnership looks like destiny."

China Southern Airlines has partnered with Nik Loukas and James Mellor of The Inflight Food Trip documentary. They are highlighting not just airlines but also the cabin crews, caterers and general public that have experience or interactions with inflight meals. 

"This is something that has never been done before. By inviting the general public, China Southern Airlines will substantially upgrade the transparency surrounding airline food, where all decisions are typically made behind closed doors,” says Loukas in the announcement of the contest.

China Southern has partnered with headset manafucturer Sennheiser for the event. Attendees of the event will enter the taste-testing wearing Sennheiser headphones, creating a realistic and immersive experience for the taste-testers.

"China Southern Airlines started this campaign to directly engage with travelers and learn more about local flavors. Partnering with these companies for this event will allow us to provide a better inflight experience," says Kevin Hou, General Manager at China Southern Airlines New York.

3G connectivity spurs usage, says AeroMobile


Since launching 3G inflight connectivity one year ago, AeroMobile reports it has seen a 160% increase in inflight data usage year on year.

More than half of the company partners are connected to the company’s 3G network. 
In addition to the increase in data usage, AeroMobile says there has been a 22% increase in inflight users and a 14% increase in sent SMS.

“Whether tweeting, texting, emailing, calling or messaging, passengers are staying connected to the world on the ground while on their travels,” said a release from the company.
The company’s 3G connectivity is now available on flights to 55 country destinations with USA, Australia and Ireland topping the 3G-inflight data usage.

AeroMobile recorded its first inflight phone call in 2008 and was the first to launch 3G inflight in December 2015. The AeroMobile service allows passengers to use their own mobile devices to call, text and browse the Internet inflight, and now has over 340 roaming agreements in more than 145 countries.

“It wasn’t long ago that most travelers were unaware of inflight connectivity. Since launching 3G a year ago we’ve seen a significant increase in awareness and usage of our inflight network as passengers can now access more services using their mobile phone. It’s now becoming the norm to tweet from a plane or pick up that important email and we’re proud to continue to lead the way for inflight connectivity,” said Kevin Rogers, CEO of AeroMobile.